Robotic process automation and the power of automation in the workplace

Raj Samra, Senior Manager, PwC

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Abstract: Robotic process automation (RPA) is a powerful tool for performing manual, time-consuming, rules-based office activities more effectively by reducing cycle time and at lower costs than other automation solutions. RPA can have a major effect on a company’s operations and strategic positioning and serves as a base for machine learning (ML), artificial intelligence (AI) and the creation of a more autonomous sector. This paper discusses how two of RPA’s most significant advantages — ease of deployment and improved speed and agility — are often overlooked. The paper advises business leaders to concentrate on automating as much as possible, focusing on front-end processes, optimising efficiency and striving for auditability.


Keywords: Robotic process automation (RPA); cycle time; operations; strategic positioning; machine learning (ML); artificial intelligence (AI); automating; front-end processes


Raj Samra is a New York-based senior manager within PwC’s banking and capital markets group with over 12 years’ global experience assisting Fortune 100 clients with enterprise strategy and transformation initiatives.


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