Volume 3 (2018-19)

Each volume of Journal of Digital Banking consists of four quarterly 100-page issues. The full list of articles scheduled to be published in Volume 3 can be viewed on the 'Forthcoming content' page.

Volume 3 Number 2 (Autumn/Fall 2018)

  • Editorial
    Simon Beckett, Publisher
  • ‘Build it and they will come’ is a myth: Building a digital activation strategy
    Bryan Herskovits, Director, Digital Activation, RBC Royal Bank
  • Rethinking value communication: The key to revenue growth in the digital age
    Wei Ke, Managing Partner and Matthew Jackson, Simon Kucher & Partners
  • Evolution through technology
    Karen Buck, Head of Commercial, Retail and Payment Operations, TD Bank
  • How community banks create seamless customer journeys through digital banking initiatives
    Misti Mostiller, Executive Vice President, Director, Bank Innovation & Product Management, Extraco Banks
  • Developing an automated digital suitability assessment against the backdrop of MiFID II
    Ruth Kümmerle and Ralf Conen, Research Assistant, Allianz Endowed Chair of Finance, WHU - Otto Beisheim School of Management
  • Advocacy banking is at the heart of emerging tech: Incorporating emerging technology into the credit union space
    Thomas P. Novak, Director of Digital Banking Visions Federal Credit Union
  • Design discussion on the ISDA Common Domain Model
    Christopher D. Clack, Senior Lecturer, Centre for Blockchain Technologies, Department of Computer Science, University College London

Volume 3 Number 1 (Summer 2018)

  • Editorial
    Simon Beckett, Publisher
  • The GDPR: Halfway between consumer protection and data ownership rights
    Udo Milkau, Chief Digital Officer, Transaction Banking, DZ BANK
  • Machine learning and artificial intelligence in consumer banking
    Juan M. Huerta, Head of Decision and Data Science and Abhinav Anand, Head of Consumer Loans, Marcus by Goldman Sachs, Goldman Sachs
  • Easy is not enough: Meeting consumer expectations in the digital age
    Scott Liddell, Head of Channel and Digital, CYBG
  • Payments: Refurbish or rebuild?
    Regine Slagmulder, Partner and Full Professor of Accounting & Control, Vlerick Business School; Visiting Professor, Ghent University, Bjorn Cumps, Professor of Financial Services Innovation and Fintech, and Yannick Dillen, Postdoctoral Researcher, Vlerick Business School
  • Banks, be bold! A step-by-step guide to moving from legacy to open banking
    Natasha Kyprianides, Head of Omnichannel & Customer Experience, Hellenic Bank
  • The importance of measuring impact across channels in the digital banking landscape
    Grayson Clarke, SVP and Head of the North America Financial Services Practice, APT (a Mastercard company)
  • Life banking: How to become trusted advisers for holistic financial health
    Adrian Moise, Founder and CEO, Aequilibrium
  • Risks and challenges of initial coin offerings
    Paolo Tasca, Executive Director, UCL Centre for Blockchain Technologies, Maria Grazia Vigliotti, Founder and Director, Sandblocks Consulting, and Hui Gong, Research Assistant UCL-CBT, Founder, China-UK Blockchain Association