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Forthcoming content
Each volume of Journal of Digital Banking consists of four 100-page issues in both print and online. A selection of the peer-reviewed articles and real world case studies scheduled for Volume 7 include:
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How can new tools and technology such as artificial intelligence encourage new ways to communicate in the world of prudential regulation?
Helen Packard, Digital Transformation Lead, Sholthana Begum, Technical Head of Division, and Melvin Quimis, FinTech Analyst, RegTech and Data Innovation, Bank of England (Prudential Regulation Authority) -
How to effectively embed RegTech within your digital strategy
Kai Schrimpf, Transaction Monitoring Product Owner, UBS -
How does the decision to build, buy or partner fit into a winning innovation strategy?
Malin Lignell, VP, Digitalisation and Innovation, Handelsbanken -
Automating KYC and onboarding to enhance the customer experience
Vitaliy Dyachenko, CEO and Founder, UppLabs -
Choosing a WealthTech ecosystem – where choices are not simple
Nicholas Kwok, Principal Industry Consultant, Endava -
Defining the digital banking innovation maturity model: A comprehensive maturity assessment of the digital banking Innovation framework
Shripad Ramakant Vaidya, Founder and CEO, Digital Innovations Consulting -
How to capture the strategic advantage of open banking
George Anderson, Founder & CEO, Ninth Wave -
Harnessing Big Data for hyper-personalised banking: Unlocking value for customers
Céline Le Cotonnec, Chief Data Innovation Officer, Bank of Singapore -
Transformative technology and getting the human angle right
Bruce Weber, Dean and Professor of Business Administration, University of Delaware and Vasant Dhar, Professor of Information Systems, Leonard N. Stern School of Business, New York University -
Case study on Yorkshire Building Society’s digital transformation journey
Nitish Kulkarni, Financial Services Practice Lead, UK & Europe, WNS Global Services -
How to strike a balance between digital and human to satisfy sensitive, critical and complex interactions and support vulnerable customers
Andrew Larking, UX & Digital Design Lead, Vanquis Bank -
Closing the experience gap in banking: Humanising customer experience in four dimensions
AnnMarie Bridges, Associate Director of Strategy, Brian Elkins, Executive Director, Brendha da Silva, Analyst, Behavioral Insights Group, Monigle, and Kerry Gross, Director of Research Intelligence, Arizent -
How to take point of sale innovation further
Briony Krikorian-Slade, Principal, Payments, UK Finance -
The need for customer due diligence to adapt to the digital era
Ben Matthews, Partner, Financial services, Baringa -
Leveraging conversation AI to better enable the customer journey: A practical guide to deploying chatbots at financial institutions
Benjamin Maxim, VP of Digital Strategy & Innovation, Michigan State University FCU -
The adoption of digital technology as an antecedent of digital transformation by financial services institutions
Paul Pal, CTO, Banking and Capital Markets, NA, DXC Technology -
Central bank digital currencies: From design features to issuance and distribution —a case study of China’s sovereign digital currency
Hui Gong, Lecturer in FinTech, Harry Thapar, Head, School of Finance and Accounting and Ann Thapar, Principal Lecturer and Course Leader, MSc Fintech with Business Analytics, University of Westminster -
How hyper-personalisation is fuelling digital banking’s second wave
John Waupsh, Co-Founder and CEO, Nerve -
Case study on how Iroquois Federal's new growth model is engaging customers
Linda Hamilton, Executive Vice President and Chief Operating Officer, Iroquois Federal -
Leveraging the opportunities of an open payments ecosystem to drive new revenue streams
Hamish Blythe, Founder, Trilo -
How smart players are harnessing AI to solve real pain points for their customers and their business
Alpesh Doshi, Founder and CEO, Fintricity -
How to be agile and resilient in the digital banking ecosystem
Thomas Novak, VP/Chief Digital Officer, Visions Federal Credit Union