Forthcoming content

Each volume of Journal of Digital Banking consists of four quarterly 100-page issues. A selection of the peer-reviewed articles and real world case studies scheduled for publication in Volume 3 include:

• ‘Build it and they will come’ is a myth: Building a digital activation strategy
  Bryan Herskovits, Director, Digital Activation, RBC Royal Bank
• How can banks safely share and house datasets: Are they willing and capable of being the repository?
  Maha El Dimachki, Head of Payments Department, Financial Conduct Authority
• Banks be bold! A step- by- step guide to moving from legacy to open banking
  Natasha Kyprianides, Head of Omnichannel & Customer Experience, Hellenic Bank
• Evolution through technology in the financial services industry
  Karen Buck, Head of Commercial, Retail and Payment Operations, TD Bank
• Rethinking value communication: The key to revenue growth in the digital age
  Wei Ke, Managing Partner and Matthew Jackson, Simon Kucher & Partners
• The era of connectedness: How AI will help deliver the future of banking
  Theodora Lau, Founder, Unconventional Ventures and Bradley Leimer, Managing Director, Head of FinTech Strategy, Explorer Advisory & Capital
• The current and future impact of chatbots on customer service
  Mattias Fras, Head of AI Strategy & Acceleration, Nordea
• The latest practices, models and use cases in the mature deployment of blockchain
  Vinay Prabhakar, Head, Solution Marketing Americas, Finastra
• How to effectively employ AI in banking
  Sylwia Hans, Financial Services Director, US, Comarch
• How community banks create seamless customer journeys through digital banking initiatives
  Misti Mostiller, Executive Vice President, Director, Bank Innovation & Product Management, Extraco Banks
• Easy is not enough: Meeting consumer expectations in the digital age
  Scott Liddell, Head of Channel & Digital, CYBG
• The importance of measuring impact across channels in the digital banking landscape
  Grayson Clarke, SVP and Head, North America Financial Services, APT
• Dispelling innovation clichés
  Nicholle Lindner, Industry Director, Financial Services Asia Pacific, Global Financial Services, Unisys
• Machine learning and artificial intelligence in consumer banking
  Juan M. Huerta, Head of Decision and Data Science and Abhinav Anand, Head of Consumer Lending
• The GDPR: Half way between consumer protection and data ownership rights
  Udo Milkau, Chief Digital Officer, Transaction Banking, DZ BANK
• Life banking: How to become trusted advisors for holistic financial health
  Adrian Moise, Founder and CEO, Aequilibrium
• Risks and challenges of initial token offerings
  Maria Grazia Vigliotti, Sandblocks Consulting, Hui Gong and Paolo Tasca, University College London
• Financial inclusion accelerated: How real-time payments are bringing millions into the economic fold
  Felix Yang, Consultant and Leilei Wang, FinTech Consultant, Kapronasia
• Case study on Nordea Bank’s open API portal
  Gunnar Berger, Head of Open Banking, Nordea
• DNB and the rapidly changing payments landscape
  Anneke Kosse, Senior Policy Advisor and Researcher, Market Infrastructures Policy Department and Petra Hielkema, Division Director, Payments and Market Infrastructure, Nederlandsche Bank
• Advocacy banking is at the heart of emerging tech: Incorporating emerging technology into the credit union space
  Thomas P. Novak, Director of Digital Banking Visions Federal Credit Union
• Can mid-sized banks thrive in the digital world and are they the FinTechs’ real best friend?
  Carlos Sanchez, CEO, Orwell Group
• AI powered surveillance for financial markets and transactions
  Cristina Soviany, CEO, Features Analytics
• The microservices opportunity: Dawn of the open API era
  Eiichiro Yanagawa, Senior Analyst, Financial Services, Celent, A Part of Oliver Wyman
• How to deliver customer value with new payments technologies such as open APIs
  Keith A. Riddle, EVP, Enterprise Solutions Development, CorporateOne
• Chatbots as a lever to redefine customer experience in banking
  Yvon Moysan, Lecturer and member, Crédit Agricole Nord de France Digital Banking & Big Data Chair and Jade Zeitoun, IÉSEG School of Management
• Fund-like cryptocurrency mining business models under the AIFMD
  Stefan Tomanek, Ralph Rirsch and Marlene Wintersberger, Austrian Financial Market Authority
• Creating customer-centric digital investment performance reports
  Ruth Kümmerle and Marc Wierzbitzki Research Assistant, Allianz Endowed Chair of Finance, WHU - Otto Beisheim School of Management