Forthcoming content

A selection of the peer-reviewed articles and real world case studies scheduled for publication in Volume 2 - which consists of four quarterly 100-page issues - includes:

  • Migrating to the cloud: Views from the UK’s first cloud-based bank
    Graham Olive, Deputy CEO, OakNorth Bank
  • Open banking: The future and reality of open data
    Hisham Salama, VP and Head, Emerging Payments & Innovation, TD Bank
  • Adopting the best approach for a digital banking solution: Combining the benefits of the ‘build’, ‘buy’ or ‘outsource’ options
    Darren Busby, AVP and Business Development Director, Compass Plus
  • How to build new competitive competencies in transaction banking
    Boon-Hiong Chan, Director, Market Advocacy Asia Pacific & MENA, Global Transaction Banking, Deutsche Bank
  • The central bank’s role as catalyst in the digitisation of the retail payments market: A focus on the Eurozone
    Rui Pimentel, Head of Unit, Payment Systems Department and Francisco Pais de Sousa, Economist, Banco De Portugal
  • Banking and FinTech: The impact of new technologies, the banking system in crisis and long technological revolution
    Matteo Acquaro, Head of Customer Experience & Communication Unit, Intesa Sanpaolo
  • The digitisation of B2B payments and how the inherent challenges can be overcome
    Namita Lai, Global Head, Mobile Money & eCommerce, Transaction Banking, Standard Chartered Bank
  • Balancing data-driven decision making and common sense thinking
    Steve Pateman, CEO, Shawbrook Bank
  • Responding to FinTech and third party relationship growth
    Cindy Jenkins, Senior Director & Group Leader, ACH Network Risk Management, NACHA - The Electronic Payments Association
  • How to find the optimal FinTech partnership and make it work
    Natasha Kyprianides, Group Head of Digital Banking & Innovation, Hellenic Bank
  • Assessing the impact of advanced sensors and authentication technology on the reach of financial institutions
    Neil Costigan, CEO, BehavioSec
  • Distributed ledger technology: Beyond the hype
    Avril Parkin, Director of Client Technology, Thomson Reuters and Rodney Prescott, Senior Manager, Financial Services Advisory, EY
  • Smart banks can win: Leveraging next-generation technology to win the battle for the customer relationship
    Norman J. DeLuca, General Manager, Digital Banking, Bottomline Technologies
  • Setting a gold standard in digital innovation
    Sigga Sigurdardottir, Chief Customer and Innovation Officer, Santander UK
  • Practical uses of non-bot AI
    Daniel Latimore, SVP, Celent
  • The future of blockchain
    Gene Neyer, Industry and Regulation Group Leader, D&H
  • The impact of PSD2 on API banking
    Peter-Jan van de Venn, Chief Commercial Officer, Five Degrees
  • Trends and initiatives concerning robo advisors: Pioneering unexplored areas in Japan
    Eiichiro Yanagawa, Senior Analyst, Celent
  • The future of merchant acquiring in the age of e-commerce
    Shane Fitzpatrick, Head of Global eCommerce, First Data
  • Regulatory sandboxes as a support tool for financial innovations
    Victor Dostov, President, Pavel Shust, Executive Director and Ekaterina Ryabkova, Analyst, Russian Electronic Money Association
  • Tackling the challenge of marketplace education
    Donna Turner, SVP Fraud Policy & Control, Bank of America
  • Wearables and financial services: An example of channel innovation and the internet bank of things
    Malikkhan Kotadia, Mentor, Finlab
  • Key business strategy and economic policy issues in digital banking
    Alistair Milne, Professor of Financial Economics, Loughborough University


A selection of the peer-reviewed articles and real world case studies either published or scheduled for publication in Volume 1 - which consists of four quarterly 100-page issues - includes:

  • How to develop a profitable, customer-focused digital banking strategy: Open banking services and developer-friendly APIs
    Sophie Guibaud, Vice President, European Expansion, Fidor Bank
  • How banks and FinTech startups are partnering for faster innovation
    Devie Mohan, FinTech Market Strategist, Thomson Reuters
  • What do consumers want from next generation banking – and how will challenger and established banks provide it?
    Alex Letts, Chief Unbanking Officer, Ffrees
  • Making the customer central in the digital banking journey and humanising the digital experience
    Tomasz Niewiedział, ‎Head of Multichannel Banking Area, Bank Zachodni
  • Keeping up with the FinTechs: A banker’s strategy for digital transformation
    Aubrey Hawes, Senior Director Product Marketing and Tushar Chitra, Senior Director, Product Marketing, Oracle Financial Services
  • Building the customer centric organisation: Using data and analytics to accelerate competitive advantage
    Sheri Taylor Gilchrist, Managing Director, Global Head of Marketing Services, BNY Mellon Investment Management
  • Blockchain: An approach to evaluating digital banking use cases
    Veronica Lange da Conceição, Head of Innovation, Group Chief Technology Office and Alex Batlin, Senior Innovation Manager, FinTech Innovation Lab, UBS
  • The pros and cons of the various mobile wallet strategies and what’s at stake for banks and their customers
    Chris Cox, VP, Mobile Commerce Solutions, First Data
  • The impact of new technology on central banks: An assessment framework for innovations in retail payments
    Mirjam Plooij, Policy Advisor and Kirsten van Driel, Retail Payments Policy Department, De Nederlandsche Bank
  • Leveraging data for improved decision making in digital banking
    Greg Nichelsen, Executive Manager, Customer Analytics, Suncorp Group
  • How to ensure that your digital banking start up is fully compliant: New entry strategies to regulated markets from a UK perspective
    Gerhard Greuter, Managing Director, Lawson Conner
  • What do corporates and SMEs want from next generation banking?
    Will Beeson, Head of Operations & Innovation, CivilisedBank
  • Opportunities and challenges for digital payments innovation in the UK
    Chris Dunne, Payments Services Director, VocaLink
  • How to accurately evaluate and attribute multi-channel marketing performance in digital banking
    Howard Barber, ‎Head of CRM and Analytics, Standard Life and Jennifer Gill, Senior Consultant in Digital an Consumer Experience, Comet Global Consulting
  • Selling in the digital age: Optimising return on new channel investment
    Deniz Cengiz, Director of Digital Banking, TEB
  • The Internet of Things: Strategic considerations for bankers
    J. Paul Leavell, Senior Marketing Analyst and David Cooper, VP, Information Systems, Charlotte Metro Federal Credit Union
  • How traditional banks are innovating the basics to provide customers with an Uber-like mobile banking experience
    Meaghan Johnson, Associate Director, Mapa Research and Mark Verdegaal, Senior Product Manager, Mobile Banking, Lloyds Banking Group
  • How Wells Fargo has developed a digital banking strategy for the small business market 
    Christine Birtel, SVP, Head of Customer Insights and Analytics, Wholesale Internet Solutions, Wells Fargo Bank
  • Blockchain is not the thing. It’s the thing that enables the thing
    Mark Buitenhek, Global Head Transaction Services, ING
  • The central bank’s role in payment system development
    Päivi Heikkinen, Head of Cash Department and Chief Cashier, Bank of Finland and Guðmundur Kr. Tómasson, Director, Payment Systems, Central Bank of Iceland
  • Transforming and converging physical and digital banking channels to meet customer needs
    Addison Hoover, General Manager, Branch Transformation Marketing for the Americas, NCR
  • The mobile wallet imperative for credit unions
    Paul Fiore, CEO, CU Wallet
  • How financial institutions can embrace alternative payments without increasing the risk of fraud 
    Donna Turner, SVP Fraud Policy & Control, Bank of America
  • Wearables and financial services: An example of channel innovation and the internet bank of things
    Robb Gaynor, Co-Founder & Chief Product Officer, Malauzai
  • How to effectively use data and analytics in digital banking
    Vivek Bhanot, Head of Business Intelligence, VP Bank Vietnam
  • Improving fraud detection and the customer experience through analytics 
    T.J. Horan, Vice President of Product Management, FICO
  • Standardisation in payments for digital commerce: Where are we (going)?
    Max Geerling, Executive Adviser, e-Payments, Dutch Payments Association
  • How digital initiatives can transform best practices in investment management 
    Peter Schramme, Chief Business Development Officer, Objectway
  • Digital transformation in banks: The trials, opportunities and a guide to what’s important
    David Harvey, Principal Consultant EMEA, Banking & Securities Practice, Dell Services
  • Pan-European mobile peer-to-peer payment — and beyond
    Michael Salmony, Executive Adviser, Equens