Forthcoming content

Each volume of Journal of Digital Banking consists of four quarterly 100-page issues. A selection of the peer-reviewed articles and real world case studies scheduled for publication in Volume 3 include:

  • ‘Build it and they will come’ is a myth: Building a digital activation strategy
    Bryan Herskovits, Director, Digital Activation, RBC Royal Bank
  • How can banks safely share and house datasets: Are they willing and capable of being the repository?
    Maha El Dimachki, Head of Payments Department, Financial Conduct Authority
  • Banks be bold! A step- by- step guide to moving from legacy to open banking
    Natasha Kyprianides, Head of Omnichannel & Customer Experience, Hellenic Bank
  • Evolution through technology in the financial services industry
    Karen Buck, Head of Commercial, Retail and Payment Operations, TD Bank
  • Rethinking value communication: The key to revenue growth in the digital age
    Wei Ke, Managing Partner and Matthew Jackson, Simon Kucher & Partners
  • The era of connectedness: How AI will help deliver the future of banking
    Theodora Lau, Founder, Unconventional Ventures and Bradley Leimer, Managing Director, Head of FinTech Strategy, Explorer Advisory & Capital
  • The current and future impact of chatbots on customer service
    Mattias Fras, Head of AI Strategy & Acceleration, Nordea
  • The latest practices, models and use cases in the mature deployment of blockchain
    Vinay Prabhakar, Head, Solution Marketing Americas, Finastra
  • How to effectively employ AI in banking
    Sylwia Hans, Financial Services Director, US, Comarch
  • How community banks create seamless customer journeys through digital banking initiatives
    Misti Mostiller, Executive Vice President, Director, Bank Innovation & Product Management, Extraco Banks
  • Easy is not enough: Meeting consumer expectations in the digital age
    Scott Liddell, Head of Channel & Digital, CYBG
  • The importance of measuring impact across channels in the digital banking landscape
    Grayson Clarke, SVP and Head, North America Financial Services, APT
  • Dispelling innovation clichés
    Nicholle Lindner, Industry Director, Financial Services Asia Pacific, Global Financial Services, Unisys
  • Machine learning and artificial intelligence in consumer banking
    Juan M. Huerta, Head of Decision and Data Science and Abhinav Anand, Head of Consumer Lending
  • The GDPR: Half way between consumer protection and data ownership rights
    Udo Milkau, Chief Digital Officer, Transaction Banking, DZ BANK
  • Life banking: How to become trusted advisors for holistic financial health
    Adrian Moise, Founder and CEO, Aequilibrium
  • Risks and challenges of initial token offerings
    Maria Grazia Vigliotti, Sandblocks Consulting, Hui Gong and Paolo Tasca, University College London
  • Financial inclusion accelerated: How real-time payments are bringing millions into the economic fold
    Felix Yang, Consultant and Leilei Wang, FinTech Consultant, Kapronasia
  • Case study on Nordea Bank’s open API portal
    Gunnar Berger, Head of Open Banking, Nordea
  • DNB and the rapidly changing payments landscape
    Anneke Kosse, Senior Policy Advisor and Researcher, Market Infrastructures Policy Department and Petra Hielkema, Division Director, Payments and Market Infrastructure, Nederlandsche Bank
  • Advocacy banking is at the heart of emerging tech: Incorporating emerging technology into the credit union space
    Thomas P. Novak, Director of Digital Banking Visions Federal Credit Union
  • Can mid-sized banks thrive in the digital world and are they the FinTechs’ real best friend?
    Carlos Sanchez, CEO, Orwell Group
  • AI powered surveillance for financial markets and transactions
    Cristina Soviany, CEO, Features Analytics
  • The microservices opportunity: Dawn of the open API era
    Eiichiro Yanagawa, Senior Analyst, Financial Services, Celent, A Part of Oliver Wyman
  • How to deliver customer value with new payments technologies such as open APIs
    Keith A. Riddle, EVP, Enterprise Solutions Development, CorporateOne
  • Chatbots as a lever to redefine customer experience in banking
    Yvon Moysan, Lecturer and member, Crédit Agricole Nord de France Digital Banking & Big Data Chair and Jade Zeitoun, IÉSEG School of Management
  • Fund-like cryptocurrency mining business models under the AIFMD
    Stefan Tomanek, Ralph Rirsch and Marlene Wintersberger, Austrian Financial Market Authority
  • Creating customer-centric digital investment performance reports
    Ruth Kümmerle and Marc Wierzbitzki Research Assistant, Allianz Endowed Chair of Finance, WHU - Otto Beisheim School of Management