Forthcoming content

A selection of the peer-reviewed articles and real world case studies scheduled for publication in Volume 1 - which consists of four quarterly 100-page issues - includes:

  • How to develop a profitable, customer-focused digital banking strategy: Open banking services and developer-friendly APIs
    Sophie Guibaud, Vice President, European Expansion, Fidor Bank
  • How banks and FinTech startups are partnering for faster innovation
    Devie Mohan, FinTech Market Strategist, Thomson Reuters
  • What do consumers want from next generation banking – and how will challenger and established banks provide it?
    Alex Letts, Chief Unbanking Officer, Ffrees
  • Making the customer central in the digital banking journey and humanising the digital experience
    Tomasz Niewiedział, ‎Head of Multichannel Banking Area, Bank Zachodni
  • Keeping up with the FinTechs: A banker’s strategy for digital transformation
    Aubrey Hawes, Senior Director Product Marketing and Tushar Chitra, Senior Director, Product Marketing, Oracle Financial Services
  • Building the customer centric organisation: Using data and analytics to accelerate competitive advantage
    Sheri Taylor Gilchrist, Managing Director, Global Head of Marketing Services, BNY Mellon Investment Management
  • Blockchain: An approach to evaluating digital banking use cases
    Veronica Lange da Conceição, Head of Innovation, Group Chief Technology Office and Alex Batlin, Senior Innovation Manager, FinTech Innovation Lab, UBS
  • The pros and cons of the various mobile wallet strategies and what’s at stake for banks and their customers
    Chris Cox, VP, Mobile Commerce Solutions, First Data
  • The impact of new technology on central banks: An assessment framework for innovations in retail payments
    Mirjam Plooij, Policy Advisor and Kirsten van Driel, Retail Payments Policy Department, De Nederlandsche Bank
  • Leveraging data for improved decision making in digital banking
    Greg Nichelsen, Executive Manager, Customer Analytics, Suncorp Group
  • How to ensure that your digital banking start up is fully compliant: New entry strategies to regulated markets from a UK perspective
    Gerhard Greuter, Managing Director, Lawson Conner
  • What do corporates and SMEs want from next generation banking?
    Will Beeson, Head of Operations & Innovation, CivilisedBank
  • Opportunities and challenges for digital payments innovation in the UK
    Chris Dunne, Payments Services Director, VocaLink
  • How to accurately evaluate and attribute multi-channel marketing performance in digital banking
    Howard Barber, ‎Head of CRM and Analytics, Standard Life and Jennifer Gill, Senior Consultant in Digital an Consumer Experience, Comet Global Consulting
  • Selling in the digital age: Optimising return on new channel investment
    Deniz Cengiz, Director of Digital Banking, TEB
  • The Internet of Things: Strategic considerations for bankers
    J. Paul Leavell, Senior Marketing Analyst and David Cooper, VP, Information Systems, Charlotte Metro Federal Credit Union
  • How traditional banks are innovating the basics to provide customers with an Uber-like mobile banking experience
    Meaghan Johnson, Associate Director, Mapa Research and Mark Verdegaal, Senior Product Manager, Mobile Banking, Lloyds Banking Group
  • How Wells Fargo has developed a digital banking strategy for the small business market 
    Christine Birtel, SVP, Head of Customer Insights and Analytics, Wholesale Internet Solutions, Wells Fargo Bank
  • Blockchain is not the thing. It’s the thing that enables the thing
    Mark Buitenhek, Global Head Transaction Services, ING
  • The central bank’s role in payment system development
    Päivi Heikkinen, Head of Cash Department and Chief Cashier, Bank of Finland and Guðmundur Kr. Tómasson, Director, Payment Systems, Central Bank of Iceland
  • Transforming and converging physical and digital banking channels to meet customer needs
    Addison Hoover, General Manager, Branch Transformation Marketing for the Americas, NCR
  • The mobile wallet imperative for credit unions
    Paul Fiore, CEO, CU Wallet
  • How financial institutions can embrace alternative payments without increasing the risk of fraud 
    Donna Turner, SVP Fraud Policy & Control, Bank of America
  • Wearables and financial services: An example of channel innovation and the internet bank of things
    Robb Gaynor, Co-Founder & Chief Product Officer, Malauzai
  • How to effectively use data and analytics in digital banking
    Vivek Bhanot, Head of Business Intelligence, VP Bank Vietnam
  • Improving fraud detection and the customer experience through analytics 
    T.J. Horan, Vice President of Product Management, FICO
  • Standardisation in payments for digital commerce: Where are we (going)?
    Max Geerling, Executive Adviser, e-Payments, Dutch Payments Association
  • How digital initiatives can transform best practices in investment management 
    Peter Schramme, Chief Business Development Officer, Objectway
  • Digital transformation in banks: The trials, opportunities and a guide to what’s important
    David Harvey, Principal Consultant EMEA, Banking & Securities Practice, Dell Services
  • Pan-European mobile peer-to-peer payment — and beyond
    Michael Salmony, Executive Adviser, Equens