Volume 1 (2016-17)

Each volume of Journal of Digital Banking consists of four quarterly 100-page issues. The articles published so far in Volume 1 are:

Volume 1 Number 4 (Spring 2017)

  • Implementing a centralised digital strategy across multiple countries
    Paolo Barbesino, Senior Vice President, Head of Digital, CEE Retail Unicredit Group
  • How to transform your bank into a data-driven organisation?
    Vivek Bhanot, Business Intelligence Director, VPBank, Vietnam
  • Customer experience in an increasingly digital world
    Ingrid Bocris, Head of Marketing and Digital for International Retail Banking, Société Générale and Sebastien Mahieux, Partner, Vertone
  • Opening the Black Box of a competitive customer experience strategy
    Marc Hinnenberg, Director for Strategic Partnerships and Open Banking, Aktia Bank, Finland and Chairman of the Board, Aktia Realtor Services and Nina Löfsted Head of Customer Experience, Aktia Bank
  • What do consumers want from next generation banking, and how will challenger and established banks provide it?
    Alex Letts, Founder and Chief Executive Officer, The Unbank of U.
  • How to be a truly digital bank
    Rajashekara Maiya, Associate Vice President and Head, Finacle Product Strategy for Infosys
  • Immediate payments: Beyond ubiquity, convenience speed and security paving the road to a cashless society
    Moti Porath, Head of Product Management Global Payment, D+H
  • The importance of digitising payments and the role of acceptance infrastructure - Part 2
    Mahadevan Balakrishnan, Payment System Development Group, The World Bank

Volume 1 Number 3 (Winter 2016-17)

  • Blockchain: An approach to evaluating digital banking use cases
    Veronica Lange da Conceição, Head of Innovation, Group Chief Technology Office, UBS and Alex Batlin, Global Head of Emerging Business & Technology, BNY Mellon
  • What do small and medium enterprises want from next-generation banking?
    Will Beeson, Head of Operations & Innovation, CivilisedBank
  • Assessing the impact of mobile wallet services from a central bank perspective
    Mirjam Plooij, Policy Adviser and Kirsten van Driel, Policy Adviser Trainee, De Nederlandsche Bank
  • How to ensure that your digital banking start-up is fully compliant: New entry strategies to regulated markets from a UK perspective
    Gerhard Grueter, Co-Founder and Managing Director, Lawson Conner
  • How to accurately evaluate and attribute multi-channel marketing performance in digital banking
    Howard Barber, Head of Customer Relationship Management, Decisioning and Analytics, Standard Life and Jennifer Gill, Senior Consultant in Digital and Customer Experience, Comet Global Consulting
  • Building the customer-centric organisation: Using data and analytics to accelerate competitive advantage
    Sheri Gilchrist, Managing Director, Global Head of Marketing Services and Digital Operations, BNY Mellon Investment Management
  • Improving fraud detection and the customer experience through analytics
    T.J. Horan, VP, Product Management, FICO
  • Physical banking in a digital world: The digital revolution and the impact on consumers and banks
    Milko Hascher, Chief of Digital Transformation, Cariparma Crédit Agricole
  • The importance of digitising payments and the role of acceptance infrastructure - Part 1
    Mahadevan Balakrishnan, Payment System Development Group, The World Bank

Volume 1 Number 2 (Autumn/Fall 2016)

  • Keeping up with the fintechs: A banker’s strategy for digital transformation
    Aubrey Hawes, Senior Director Product Marketing and Tushar Chitra, Senior Director, Product Marketing, Oracle Financial Services
  • Blockchain is not the thing: It’s the thing that enables the thing
    Mark Buitenhek, Global Head, ING Transaction Services
  • Standardisation in payments for digital commerce: Where are we (going)?
    Max Geerling, Executive Adviser, e-Payments, Dutch Payments Association
  • The experience economy demands more of your service strategy
    Addison Hoover, former Software Sales Director, North America, NCR Financial Services
  • Digital transformation in banks: The trials, opportunities and a guide to what’s important
    David Harvey, Principal Consultant EMEA, Banking & Securities Practice, Dell Services
  • Virtual reality and the bank experience
    Sarah Weise, UX Director and Andrew Mshar, Lead Technologist, Booz Allen Hamilton
  • The central bank’s role in payment system development
    Päivi Heikkinen, Head of Cash Department and Chief Cashier, Bank of Finland and Guðmundur Kr. Tómasson, Director of Financial Market Infrastructure, Central Bank of Iceland
  • Opportunities and challenges for digital payments innovation in the UK
    Chris Dunne, Market Development and Industry Relations, VocaLink
  • Content marketing versus product marketing: An analysis of consumer engagement in online advertising
    Matt Granfield, Executive Director of Digital, Mantra Group
  • How to accelerate your customer-focused digital wealth management strategy
    Peter Schramme, Chief Business Development Officer, Objectway


Volume 1 Number 1 (Summer 2016)

  • How to develop a profitable, customer-focused digital banking strategy: Open banking services and developer-friendly APIs
    Sophie Guibaud, Vice President, European Expansion, Fidor Bank
  • How banks and FinTech startups are partnering for faster innovation
    Devie Mohan, FinTech market strategist and Head of Global Services Marketing, Thomson Reuters
  • The Internet of Things: Strategic considerations for bankers
    J. Paul Leavell, Senior Marketing Analyst and David H. Cooper, Vice President of Information Systems, Charlotte Metro Federal Credit Union
  • How traditional banks are innovating the basics to provide customers with an Uber-like mobile banking experience
    Meaghan Johnson, Associate Director, Mapa Research, and Mark Verdegaal, Senior Product Manager, Mobile Banking, Lloyds Banking Group
  • Wearables and financial services: An example of channel innovation and the internet bank of things
    Robb Gaynor, Co-Founder & Chief Product Officer, Malauzai Software
  • Can beacons be a source of inspiration for banks to increase sales and improve customer experience?
    Yvon Moysan, CEO, Saint Germain Consulting and Member, Crédit Agricole Nord de France Digital Banking and Big Data Chair and Nicholas G. Paparoidamis, Associate Professor of Marketing and Head of the Marketing and International Negotiations Department, IÉSEG School of Management
  • The mobile wallet imperative for credit unions
    Paul Fiore, CEO, CU Wallet
  • Leave the past behind with digital process management
    Kunal Chopra and Neal Oswald, Co-Founder, Wanilah Advisors
  • Pan-European mobile peer-to-peer payment — and beyond
    Michael Salmony, Executive Adviser, Equens