Volume 9 (2020-21)

Each volume of Journal of Digital Media Management  consists of four 100-page issues published in both print and online. Articles scheduled for Volume 9 are available to view on the 'Forthcoming content' page.

The Articles published in Volume 9 include:

Volume 9 Number 2

  • Editorial
    Simon Beckett, Publisher
  • Papers
    Experience matters: How user experience provided a new direction for digital asset management
    Tracy Olmsted, DAM Innovations Specialist, Amway Corp

    In 2018, Amway’s digital asset management system was extremely customised and complex. Users were working around it or had stopped using it altogether. This case study reviews the research, recommendations and requirements that provided Amway’s digital asset management programme with a new direction and illustrates the importance of focusing on the user.
    Keywords:  UX, user experience, research, users, stakeholders, requirements, design process

  • Digital asset management at Lands’ End, Inc.: Past experiences, present challenges and future opportunities
    Richard Swaziek, Senior Director of Creative Operations, Lands’ End

    Lands’ End, Inc. is a leading uni-channel retailer of casual clothing, accessories, footwear and home products. Products are offered online, on third-party online marketplaces, and through retail locations. Lands’ End is a classic lifestyle brand with a passion for quality, legendary service and real value, and seeks to deliver timeless style for men, women, kids and the home. To remain highly competitive in the global retail marketplace, the company’s leadership recognised that a major enterprise digital asset management system upgrade was necessary to continue to service the company’s valued customers and enable ongoing and expanding business opportunities. This paper summarises the journey of experiences, challenges and change management tactics required to implement a new enterprise system, and how the new system is laying a foundation for future opportunities and successes.
    Keywords: digital asset management, vision, leadership, global, enterprise, teamwork, change management, process, communication, trust, motivation, opportunities

  • Machine learning in the library: Developing an inter-departmental core solution to manage data
    Patrice-Andre Prud’homme, Director of Digital Curation, University Archives, Kay K. Bjornen, Research Data Initiatives Librarian and Phillip Doehle, Digital Services Librarian, Oklahoma State University Library

    The Oklahoma State University Archives identified the need for an updated, comprehensive inventory of its digital assets to guide the development of digital preservation priorities. Creating it was complicated by sparse records, limited manpower and dependence on fading institutional memory as well as poor data management. A strategic planning process was launched to address these deficiencies. Machine learning (ML) was identified as a promising tool to minimise the labour-intensive process of sorting artefacts and identifying records that needed to be augmented, cleaned or eliminated from the collection. A pilot project to explore the effectiveness of using ML to curate a high-value archival collection was implemented. This paper describes the nature of ML, its promise and limitations for use in archives, and the outcomes of the pilot project. In particular, the pilot project showed promising results in the application of facial recognition techniques. Collaboration with interested colleagues in other departments suggests that ML can be widely applied to projects throughout the library.
    Keywords: archives, automation, data management, digital curation, face recognition, library, machine learning

  • Organisational taxonomy alignment project use case
    Mindy Carner, Independent consultant and John Passmore, Director of Streaming and On-Demand Audio Architecture, New York Public Radio

    New York Public Radio (NYPR) is a nonprofit media organisation that owns numerous public radio stations and a live performance space in the New York area. Since 1924, WNYC has grown and evolved in response to changing radio technology and consumer behaviours, most recently introducing podcasts to its numerous audio experiences. In 2019, NYPR embarked on a metadata and taxonomy alignment project to support the end-to-end alignment of metadata tags across content types, brands and business functions. The project began by surveying relevant business units and performing audits of content and data across those teams to identify the most salient issues to be addressed and to prioritise actions through the rest of the project. This paper describes how user personas and ‘content journey maps’ were drawn up to identify the driving needs of the primary business units and the current state of content as it moved through its life cycle, including the players involved in the content’s life cycle, the systems it touches, the metadata applied and whether the content is archived. As this paper will show, the information from these exercises drove the creation of a multi-tiered taxonomy with top nodes classifying information around people, content, assets, entities and distribution.
    Keywords: taxonomy, media content, audio archiving, audio metadata

  • Leveraging the flexibility of Islandora to create a dual-use digital repository
    Alicia Esquivel, Digital Scholarship Librarian, Tim Fluhr, Systems and Institutional Repository Librarian and Adam Strohm, Director of University Archives and Special Collections, Paul V. Galvin Library, Illinois Institute of Technology

    In 2019, Paul V. Galvin Library at Illinois Institute of Technology in Chicago launched a new iteration of the university’s institutional repository. This single instance of Islandora serves as both the traditional institutional repository and a digital collections portal for Illinois Tech’s University Archives and Special Collections. The migration from an existing DSpace repository was completed in-house by librarians without vendor assistance. This paper describes the migration process from DSpace to Islandora and explores some of the issues and decisions that arose when attempting to use a single instance of Islandora for two sometimes conflicting purposes, including questions of user interface, descriptive metadata and treatment of compound objects.
    Keywords: institutional repositories, Islandora, migration, collaboration, digital collections

  • Perfect strangers: Digital asset management and lean Six Sigma
    Beth Goldstein, DMS Change Agent, Discovery Financial Services

    In order to grow, organisations must be nimble at problem-solving, agile at exploiting opportunities and adept at surmounting challenges. Growing a business entails more than just a focus on efficiency and costs, as quality and effectiveness matter too. It is a common misconception that adopting lean processes means doing more with less. In reality, the main focus is on simplifying processes, thus improving output and making work better (for everyone). Lean thinking entails looking at what you do, the kind of problems you have and how you currently solve them. Within the field of digital asset management, problem areas may be anything from mistakes or errors in metadata, to waiting on assets to be uploaded to be used, to moving files from one place to another manually. This paper discusses the benefits of lean continuous improvement for digital asset management. It describes how to utilise lean principles that have been vetted and practised by businesses all over the world, in all kinds of industries, to help them be successful, and discusses how these principles apply to digital asset management.
    Keywords: digital asset management, Six Sigma, continuous improvement, change management, problem-solving, eliminating waste, value, lean

  • How digital asset management can optimise next-generation retail experiences
    Danny Baranowski, Senior Consultant and Seshu Pandari, Senior Manager, OnPrem Solution Partners

    This paper argues that retail companies that build and strengthen relationships with customers will have a competitive advantage over their rivals. It also discusses how recent technological advances make it economical for consumer packaged goods companies to sell their products directly to consumers as well as provide a strategic advantage by enabling end-to-end product control, which has a direct effect on the customer experience.
    Keywords: digital asset management, DAM, retail DAM, customer experience, CPG advertising

  • Managing privacy: A survey of practices in digital archives and libraries
    Virginia Dressler, Digital Projects Librarian, Kent State University, Kelley Rowan, Digital Archives Librarian and Rebecca Bakker, Digital Collections Librarian, Florida International University

    Building on past research regarding privacy and digital librarianship, this study surveyed managers of digital libraries across the USA to gauge prevalent attitudes regarding individual privacy versus access to information. In the wake of controversy surrounding the Europe Union’s 2014 ruling regarding the ‘right to be forgotten’, the authors sought to develop a better understanding of how digital library managers in the USA handle privacy concerns, such as takedown requests, especially in light of the strong protections for first amendment rights in the USA. This research explores whether the majority of archives and digital libraries have developed privacy policies and what they consider to be the key elements of a robust privacy policy. The study also explores the shifting attitudes around privacy and access, both of digital library managers and of their institutions, in an effort to determine how these relate to the handling of such requests. Finally, the research examines how often information professionals receive takedown requests from their communities, with the hope of tracking this trend over time. This paper provides an overview of the current landscape involving privacy policies and takedown requests, and highlights some of the fundamental issues facing information professionals so that they may have the necessary resources to develop and implement privacy policies at their institutions.
    Keywords: digital archives, digital libraries, privacy, practitioners, ethics, information professionals

Volume 9 Number 1

  • Editorial
    Simon Beckett, Publisher
  • Case Studies
    The case for companywide enterprise digital asset management
    Preston Anderson, Director, Global Marketing Solutions & Support and Jonathan Phillips, Manager, Enterprise Digital Asset Management and Marketing Support, Marriott International

    Digital media management systems have become critical to the successful implementation of brand expression programmes and brand marketing campaigns. Marketing and IT leaders increasingly need these systems to become the single point of truth for media assets. They need enterprise digital asset management (DAM) to solve big problems around accessibility to media across platforms and channels. The successful management of platform access to media assets enables marketers to safeguard, leverage and reuse their most prized assets. Getting these actions right positions marketing campaigns for success and leads to an effective return on investment on these assets. This presumes that usage of the DAM system is good and consistent across all content contributors. Strong DAM adoption across the enterprise sets the foundation through which excellent marketing execution can be realised. This paper explores the goal of strong enterprise DAM adoption and takes a deep look at what this means and how it can be done in a highly variable and decentralised environment with an unsophisticated user community.
    Keywords: adoption, launch, UX, buy-in, branding, workflow, enterprise, consolidation, stakeholder, measurement, strategy

  • A Herculean task: Assessing digital content processes before a migration
    Hannah Stitzlein, Document Manager, National Institute for Occupational Safety and Health, Sidney Gao, Digital Imaging Coordinator and James Van Mil, Digital Projects and Preservation Librarian, University of Cincinnati Libraries

    This paper discusses how a re-evaluation of strategies prompted by the combination of personnel and workflows changes and the impending migration from DSpace and Luna repositories to a new Samvera application provided the university of Cincinnati Libraries Digital Content Team with an opportunity to assess and appraise assumed processes and identified several areas that would benefit from an overhaul.
    Keywords: digital collection migration, digital project workflows, Samvera repository, DSpace repository, Luna repository, digital content strategy

  • Normalising migration: Reacting to the failure of a digital preservation platform
    Todd Digby, Chair, Library Technology Services and Fletcher Durant, Head of Conservation and Preservation, University of Florida

    Since 2006, the University of Florida participated in the Florida Digital Archive (FDA), the mission of which was to provide a cost-effective, long-term preservation repository for digital materials in support of teaching, learning, scholarship and research in the state of Florida. Managed by the Florida Academic Library Services Cooperative (FALSC), FDA used the Dark Archive in the Sunshine State (DAITSS) repository software. Developed with Institute of Museum and Library Services grant funding, the DAITSS system was designed to implement active preservation strategies based on format transformations including forward migration, normalisation and localisation. During autumn 2018, FALSC announced that the sunsetting of FDA would take place in June 2019. This paper discusses how the University of Florida Libraries, with its large digital collection, responded when its statewide digital preservation system was shut down and it had only months to transition. It will discuss challenges in managing the technology infrastructure response while adhering to digital preservation best practices.
    Keywords: digital preservation, digital archive, migration, exit strategy

  • Building open source audiovisual collections management systems on Samvera
    Karen Cariani, David O. Ives Executive Director, WGBH Media Library and Archives & Project Director, American Archives of Public Broadcasting and Richard Green, Operations Adviser, Samvera

    Building and using an open source community-supported system to manage audiovisual materials for a digital archive/library has many advantages and challenges. Being able to dictate the features, have a system speak to specific needs, and have staff on hand that can change or fix problems is certainly appealing. Embarking on this effort with an established open community, such as Samvera, has the advantages of a robust community of developers and service vendors to turn to for help. Managing needed customisations to core code base, keeping track of updates and contributing to the community, however, is challenging. For WGBH, a public television station with a robust 60-year archive, most customisations are due to the use PBCore to structure the metadata of the audio-visual items. This paper focuses on WGBH’s efforts to build a system for its Media Library and Archives based on the Samvera digital repository framework and its Hyrax and Avalon Media System ‘products’.
    Keywords: open source, metadata modelling, PBCore, Samvera, Hyrax, Avalon

  • A workflow for workflows: Case management at the University of Notre Dame Hesburgh Libraries
    Mikala Narlock, Digital Collections Librarian and Peggy Griesinger, Metadata Technologies Librarian, University of Notre Dame Hesburgh Libraries

    The University of Notre Dame Hesburgh Libraries strives to be a transformative research library that acquires, preserves, organises and stewards knowledge in all forms. This includes the creation of digital collections using rare, unique and/or high interest materials. Prior to the efforts described in this paper, there was a great deal of siloing among the different units charged with stewarding the digital collection process at Hesburgh Libraries. The Digital Collections Workflow (DCW) team was convened as a way to bridge the gaps between units to improve efficiency and reduce redundancy. This paper provides a detailed analysis of the state of digital collections work at the Hesburgh Libraries before, during and after the DCW process. The authors will discuss in detail the design and implementation of the case manager methodology and the Digital Collections Oversight team that was born out of the DCW discussions.
    Keywords: digital collections, workflows, case management

  • Ethics, sustainability and the challenge of digital curation for a real-time archive
    Katie Romabiles, Institutional Repository Specialist and Amanda Lanthorne, University Archivist San Diego State University Library, Arel Lucas, Faculty Metadata Librarian, University of Southern California Digital Library and Lisa Lamont, Interim Associate Dean and Head of Digital Collections, San Diego State University Library

    As immigration became a divisive topic in the USA, Allies to End Detention, a group of dedicated community activists, began writing to would-be immigrants held in detention centres. Understanding the importance of the information in the letters, the Allies asked the San Diego State University Library to archive the growing collection and to make the redacted letters accessible online. They hoped the letters would influence public opinion and possibly impact government policies. This paper outlines the issues with real-time sensitive archives, the complex workflow and the reasons why the collection was eventually removed from public access.
    Keywords: archives, online libraries, immigration, community activism, risk assessment, ethics

  • MAPping metadata
    Margaret Mering, Metadata Quality Librarian, University of Nebraska-Lincoln and Harriet E. Wintermute, Head of Metadata Services, University Library, Iowa State University

    An ad hoc group at the University of Nebraska-Lincoln (UNL) Libraries collaborated to create a metadata application profile (MAP) to document and share information about metadata practices and content standards within each of the four Libraries’ digital repositories. The group consists four representatives who had responsibility for metadata in each repository. This paper provides overviews of each repository, along with their challenges, to include content characteristics, metadata and description practices, differing philosophies and any limitations imposed by the platforms. The early process included researching existing MAPs and metadata working group at other university libraries and then creating and sharing individual UNL repository MAPs. Working together, the group identified commonalities and agreed upon a minimum set of required metadata elements for all their repositories. With the minimum set of metadata elements established, the group developed and published the UNL MAP as a LibGuide available to the public. This MAP for descriptive metadata is only a first step; outlined are future MAP projects that UNL or the statewide University of Nebraska library consortium could adopt.
    Keywords: metadata elements, metadata application profiles, digital repositories, digital collections, archival collections

  • Warning sign: Building a sensitive content filter for historical news photography
    Eric Weig, Digital Library Architect, University of Kentucky

    The John C. Wyatt Lexington Herald-Leader Photographs Collection contains historical photographic images documenting 20th-century Lexington, Kentucky. The collection is housed at the University of Kentucky Libraries Special Collections Research Center. To provide access to the collection, a digital library was designed and built using the Omeka open source web publishing platform. The digital library contains both published and unpublished news photography, including some content considered potentially sensitive, such as crime scene documentation and automobile accidents. This paper describes the collection, discusses the roles of sensitive content filters for online access, and the creation, from the technical and user experience viewpoints, of a custom sensitive content filter at the University of Kentucky Libraries Special Collection Research Center.
    Keywords: news photography, digital library, sensitive content, filter, history, Kentucky, Lexington