"Airports are complex businesses and the demands they face – from meeting targets for growth while ensuring environmental compliance; from safety and security to keeping consumers satisfied – are becoming increasingly complex. Journal of Airport Management will brief you with some of the most insightful new thinking and latest best practice to help your airport stay ahead of the competition."
Delivering personalised digital experiences to customer segments of one: Case study of SAP
This case study describes SAP’s efforts to deliver a personalised digital experience to every customer visiting its flagship web property, SAP.com. The paper discusses the key components required to deliver the personalised experience, and the resulting performance improvements measured as a function of online engagement and software revenue. Key benefits and challenges of the programme are also covered, providing a view into the deep insights SAP has realised as a result of the programme. The paper concludes with a glimpse at how SAP is planning to evolve these efforts.
Keywords: digital marketing, big data, online personalisation, web analytics, predictive analytics, data modelling, marketing skills